Privacy Policy senja4d

1. Introduction and Scope of This Policy

This Privacy Policy is published by senja4d ("we", "platform" or "senja4d") and applies to all users who register an account, use our services, carry out any financial transactions, or simply browse the senja4d website at https://senja4d.onl.

By using our platform, you agree that we may collect and process your personal information in accordance with the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact our support team to close your account.

2. Information We Collect

senja4d collects various types of information depending on how you interact with our platform. This information falls into two main categories:

a) Information you provide directly:

• Full name as shown on your official identification document (MyKad or passport)
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• E-wallet account number or bank account number registered for deposit and withdrawal transactions
• Copy of identification document when requested for the KYC (Know Your Customer) process

b) Information collected automatically:

• IP address, device type and operating system used
• Game session data including the date, time and type of game played
• History of deposit and withdrawal transactions on the platform
• Cookie data and device identifiers for account security purposes
• Access logs and activity that help us detect any unauthorised access attempts

3. How We Use Your Information

The information we collect is used solely for the following legitimate purposes, and no more than is necessary:

• Account management: Registering, verifying and managing your user account on the senja4d platform.
• Transaction processing: Ensuring your minimum deposit of RM30 and minimum withdrawal of RM50 are processed accurately and securely within 30 minutes to 3 hours.
• Identity verification (KYC): Meeting international licensing requirements to prevent money laundering and to ensure users are 21 years of age and above.
• Platform security: Detecting and preventing fraudulent activity, unauthorised access and system misuse.
• Service communications: Sending important notifications related to your account, transactions, bonuses and terms updates via email or live chat.
• Platform improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve service quality.
• Legal compliance: Fulfilling our obligations under international licensing and related reporting requirements.

4. Sharing Information with Third Parties

senja4d does not sell or disclose your personal information to third parties except in the following circumstances:

• Service providers: Parties that assist us in delivering our services, such as payment processors and game software providers, subject to strict confidentiality agreements.
• Legal requirements: When required by court order, law enforcement agencies or authorised regulatory bodies.
• Protection of legal rights: In situations where disclosure is necessary to protect the rights, property or safety of senja4d, other users or the public.
• Business transfers: In the event of a merger, acquisition or sale of company assets, users will be notified in advance.

5. Data Retention Period

senja4d retains your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Financial transaction records are kept for the period required by international licensing and audit requirements.
• Identity verification (KYC) data is retained throughout the active account period and for a specified period after account closure for legal compliance purposes.
• Game activity logs are retained for dispute resolution and internal security analysis purposes.
• Marketing data and communication preferences are deleted when you withdraw your consent or close your account.

After the applicable retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

6. Your Rights as a User

As a user of the senja4d platform, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request correction of any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that your personal information be deleted, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the processing of your data in certain situations.
• Right to object: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to data portability: You may request that your data be sent to you or to an appointed third party in a machine-readable format.

7. Use of Cookies and Tracking Technologies

senja4d uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. There are three types of cookies we use:

• Essential cookies: Required for the basic functions of the platform, including login session authentication and account security. These cookies cannot be disabled.
• Functional cookies: Help us remember your preferences such as display language and account settings to make the platform easier to use.
• Analytics cookies: Collect statistical information about how the platform is used in general to help us improve our services. This data does not contain information that can identify you personally.

You can control and delete cookies through your internet browser settings at any time. However, disabling certain cookies may affect the functionality or security of your account on the senja4d platform.

8. Cross-Border Data Transfers

As senja4d operates under international licensing, your personal information may be stored or processed in countries other than Malaysia. In all such cases, we ensure:

• Data transfers only take place to countries or entities that have data protection standards equivalent to or higher than local requirements.
• All service providers that receive your data outside Malaysia are bound by data processing agreements that comply with international standards.
• Appropriate technical and organisational security measures are in place to protect data during transfer.

9. Amendments to This Privacy Policy

senja4d reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When material changes are made:

• The "Updated" date at the top of this document will be changed.
• Users who are materially affected will be notified by email or via an in-platform notification.
• Continued use of the platform after the effective date of any amendment is considered acceptance of the updated terms.

We encourage you to review this page periodically to ensure you remain informed about how we protect your personal information.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us through any of the following channels:

• Live chat: Available 24/7 directly on the senja4d platform in Malay and English.
• E-mail: [email protected]

We are committed to responding to all privacy-related enquiries seriously and in a timely manner. Our trained team is ready to assist you in Malay and English.